IT Service Management

SAP Solution Manager 7.2

This three-day seminar teaches the principles of IT Service Management and demonstrates a practice-oriented approach for the implementation in SAP Solution Manager. You will also learn about customizing of Incident Management, Problem Management and Service Request Management. As well as configuration of ITSM, the seminar also covers practical experience and best practices in customizing categorization schemas, mapping service level agreements and creating service catalogues.

length of seminar: 3 days
seminar language: German, English