{"id":2347,"date":"2021-12-10T15:46:41","date_gmt":"2021-12-10T15:46:41","guid":{"rendered":"https:\/\/vostura.com\/consulting\/services-and-products\/it-service-management"},"modified":"2021-12-10T15:46:41","modified_gmt":"2021-12-10T15:46:41","slug":"it-service-management","status":"publish","type":"page","link":"https:\/\/vostura.com\/en\/consulting\/services-and-products\/it-service-management","title":{"rendered":"IT Service Management"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kuq2fbi6-78eab88e25884b8a003c8b7b440fb9b8\">\n.avia-section.av-kuq2fbi6-78eab88e25884b8a003c8b7b440fb9b8{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-kuq2fbi6-78eab88e25884b8a003c8b7b440fb9b8 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2347'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-djmny-66d446367c246e9af5cff468ae3ce52c av_one_half  avia-builder-el-1  el_before_av_one_half  avia-builder-el-first  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kufet8yw-6f4307d53db0de24983129ed49f65d37\">\n#top .av-special-heading.av-kufet8yw-6f4307d53db0de24983129ed49f65d37{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-kufet8yw-6f4307d53db0de24983129ed49f65d37 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-kufet8yw-6f4307d53db0de24983129ed49f65d37 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-kufet8yw-6f4307d53db0de24983129ed49f65d37 av-special-heading-h1  avia-builder-el-2  el_before_av_textblock  avia-builder-el-first  deco'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >IT Service Management<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-kufety71-50d04d68f37a8875968f3e9d030f0f02 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>IT Service Management (ITSM) has the primary goal of solving or mitigating the negative effects of disruptions in productive operations in the short term.<\/strong><\/p>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-kufev1vc-f2c4c8e3d47a39d24950fde1e14f3270 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>SAP Solution Manager and the Focused Build extension Simple IT Request provide tools for efficient and smooth handling of incident reports and service requests in your support organization.<br \/>\nBenefit from our expertise when it comes to the following tasks:<\/p>\n<ul>\n<li>Design and implementation of ITSM processes that meet all necessary requirements<\/li>\n<li>Development of categorization schemes<\/li>\n<li>Mapping of service levels<\/li>\n<li>Development of service catalogs<\/li>\n<li>Design and interface development to other ITSM tools<\/li>\n<li>Establishment or expansion of ITSM reporting<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><div  class='flex_column av-8yw3y-60ac7251bfaa92684c5133a05e44e2cb av_one_half  avia-builder-el-5  el_after_av_one_half  avia-builder-el-last  flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-asjja-fbf92df345ce8acf65904ef2e34bc1c1\">\n#top .hr.hr-invisible.av-asjja-fbf92df345ce8acf65904ef2e34bc1c1{\nheight:115px;\n}\n<\/style>\n<div  class='hr av-asjja-fbf92df345ce8acf65904ef2e34bc1c1 hr-invisible  avia-builder-el-6  el_before_av_textblock  avia-builder-el-first  av-small-hide av-mini-hide'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-wsw86-32d23e784f84f23ccaf9c59560d9678b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Download service documentation:<\/h3>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kufevs8l-e8ca58c473869c7b0227355cfe17043d\">\n.avia-image-container.av-kufevs8l-e8ca58c473869c7b0227355cfe17043d img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-kufevs8l-e8ca58c473869c7b0227355cfe17043d .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-kufevs8l-e8ca58c473869c7b0227355cfe17043d av-styling- avia-align-  avia-builder-el-8  el_after_av_textblock  el_before_av_textblock '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-635 avia-img-lazy-loading-not-635 avia_image ' src=\"https:\/\/vostura.com\/wp-content\/uploads\/2021\/10\/VOSTURA_Service_IT_Service_Management_Preview.jpg\" alt='IT Service Management' title='IT Service Management'  height=\"377\" width=\"524\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-kufewmir-5fcb13886d0f3cd958d8671f65cf9399 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock small-icon-link'  itemprop=\"text\" ><p><a href=\"https:\/\/vostura.com\/wp-content\/uploads\/2021\/10\/VOSTURA_Service_IT_Service_Management_DE.pdf\" target=\"_blank\" rel=\"noopener\">IT Service Management (German)<\/a><\/p>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-njcie-b4f98fd7bd9280d049db0219ea6a5d80\">\n.avia-section.av-njcie-b4f98fd7bd9280d049db0219ea6a5d80{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-njcie-b4f98fd7bd9280d049db0219ea6a5d80 main_color avia-section-default avia-no-border-styling  avia-builder-el-10  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2347'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2324,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2347","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IT Service Management - Vostura<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vostura.com\/en\/consulting\/services-and-products\/it-service-management\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Service Management - Vostura\" \/>\n<meta property=\"og:url\" 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