IT Service Management
IT Service Management (ITSM) has the primary goal of solving or mitigating the negative effects of disruptions in productive operations in the short term.
SAP Solution Manager and the Focused Build extension Simple IT Request provide tools for efficient and smooth handling of incident reports and service requests in your support organization.
Benefit from our expertise when it comes to the following tasks:
- Design and implementation of ITSM processes that meet all necessary requirements
- Development of categorization schemes
- Mapping of service levels
- Development of service catalogs
- Design and interface development to other ITSM tools
- Establishment or expansion of ITSM reporting